Privacy Policy

Privacy Policy

1. We respect your privacy
1.1. Balance and Bite respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information
2.1. Balance and Bite will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms, including through patient forms and during appointments. When you register as a patient of our practice, you provide consent for Balance and Bite and practice staff to access and use your personal information so we can provide you with the best possible healthcare.

2.2. The information we will collect about you includes your name, date of birth, address, phone number, email address, health information including your medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors, Medicare number, healthcare identifiers, and health fund details. This enables us to provide you with healthcare services, send information, and provide updates.

2.3. You may provide basic information such as your name, phone number, address, and email address to enable us to send information and provide updates and services. We may collect additional information at other times, including but not limited to, when you provide feedback, health or personal details, change your preferences, respond to surveys or promotions, provide financial or credit card information, or communicate with our support team. Although the Privacy Act provides the option to remain anonymous or use a pseudonym, it is impracticable for us to provide healthcare services without identifiable information.

3. How we collect your personal information
3.1. Balance and Bite collects personal information in a variety of ways, including when you interact with us electronically or in person, access our website, and when we provide services to you. We may also receive personal information from third parties, which we will protect in accordance with this Privacy Policy.

4. Use of your personal information
4.1. Balance and Bite may use your personal information to provide you with healthcare services and treatment.

4.2. We may also use your personal information to provide you with information, updates, and our services, and to notify you of new products or opportunities. Your information may be used to improve our offerings and better understand your needs.

4.3. We may contact you through a range of methods including telephone, email, SMS or mail.

5. Disclosure of your personal information
5.1. We may disclose your personal information to employees, advisers, insurers, agents, suppliers, or subcontractors as reasonably necessary for delivering our services, including to other medical professionals involved in your care.

5.2. We may disclose personal information as required by law, regulation, court order, subpoena, legal process, or law enforcement request.

5.3. Your information may be used to protect the legal rights, property, or safety of Balance and Bite, https://balanceandbite.com.au, its users, or third parties.

5.4. Information collected may be stored, processed, or transferred between parties located overseas. We will not share your information outside Australia without your consent unless permitted by law.

5.5. If control of our business changes or we transfer business assets, personal and non-personal information may be transferred under confidentiality agreements.

5.6. By providing personal information, you consent to this policy. When disclosing information to third parties, we will request that they adhere to this Policy.

6. Security of your personal information
6.1. Balance and Bite is committed to keeping your information secure. We have physical, electronic, and managerial procedures to safeguard your data.

6.2. However, transmission of data over the internet is at your own risk. We cannot guarantee security but will take all reasonable steps to protect your information.

7. Access to your personal information
7.1. We aim to keep your information accurate and up to date.

7.2. You may request access to personal information we hold about you under the Privacy Act 1988 (Cth). An admin fee may apply. Email us at hello@balanceandbite.com.au for access or corrections.

7.3. We may refuse access in certain circumstances under the Privacy Act.

8. Complaints about privacy
8.1. If you have concerns about our privacy practices, contact us at hello@balanceandbite.com.au. We take complaints seriously and will respond promptly.

8.2. We will confirm receipt of your complaint, may request further details, and respond in writing within 30 days.

8.3. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner via www.oaic.gov.au.

9. Changes to this Privacy Policy
9.1. This Privacy Policy may change. Updates will be posted on our website and take effect immediately. Please check back periodically for updates.

10. Website
10.1. When you visit our website
When you visit https://balanceandbite.com.au, we may collect browser type, OS, referring sites, etc. This aggregated information helps us improve our site.

10.2. Cookies
We may use cookies to identify users and enhance user experience. You can disable cookies in your browser settings, but this may impact site functionality. We may use cookies to track traffic and serve relevant ads via services like Google Ads.

10.3. Third-party sites
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any external sites you visit.